Getting Started

Frequently Asked Questions

How do I install Replo?

To get started installing Replo, install the Replo app from the Shopify App Store. For more information, see Adding Replo to Your Shopify Store.

How customizable are Replo pages?

Replo's goal is to enable complete and total customization of every page in your store down to the pixel, which means Replo pages are extremely customizable. Replo's customizability is unique among Shopify page building products - some products allow you to create pages with custom content, but don't allow full customization of that content. Every Replo page is fully customizable down to every last color and spacing.

What types of pages can Replo create?

Replo supports the following page types:

  1. Shopify standard pages (pages starting with /pages/ in their URL addresses)
  2. Shopify store homepages
  3. Shopify blog posts
  4. Shopify product description page (PDP) templates (currently in beta - please reach out to support@replo.app if you're interested)

Do Replo pages work with my existing analytics?

Yes! Since Replo pages work the same as if a page in your Shopify theme had been custom-developed, all analytics (from Shopify and from third-party apps and services) will work on Replo pages.

Will Replo slow down my Shopify Store?

Absolutely not! Unlike some other pagebuilders, Replo never adds unnecessary Javascript to your store, so your store's load speed isn't affected at all by installing Replo.

Are Replo pages fast to load?

Absolutely. Replo pages use a technique called server-side rendering (standard in modern web engineering) to ensure that the content of your pages doesn't need to wait on any other resources to load. Replo also uses several other techniques to optimize the assets that need to load on Replo pages (including javascript bundle optimization and image lazy-loading), to ensure the fastest load time possible.

Are Replo pages accessible?

Yes! Replo pages follow the Web Content Accessibility Guidelines, which outline the best practices to enable accessible web pages. Replo users have conducted independent accessibility audits of their Replo pages to ensure their compliance with these standards.

Here are some frequently asked-about accessibility features that come built-in on every Replo page:

  1. Replo can set alternative text for images, icons, and other content to properly support screen readers.
  2. Replo provides controls to render text content (paragraphs, headings, lists, etc) in accordance with web standards so that it can be read by screenreaders.
  3. Interactivity in Replo pages follows the correct Accessible Rich Internet Applications standards, allowing correct keyboard navigation.

I have custom requirements for my Shopify store. Does Replo support them?

The Replo team has worked with a variety of Shopify stores which have custom integration requirements. If your store has custom requirements, please reach out to support@replo.app so our team can provide more information on whether Replo can support your store.

How does Replo's pricing work?

At Replo, we don't believe in setting arbitrary limits on things like the number of pages you can publish, or what kinds of content you can edit. Replo's pricing is a straightforward model based on the number of collaborators on your store.

Anyone can sign up and build Replo pages completely free. There are no limits on the number of pages you can start building, how long you can try out the Replo editor, or the types of pages you can try. Stores can have one page published at a time, and 1 user can build Replo pages in a store on the Free plan.

With the Starter plan, stores can edit and publish unlimited pages with unlimited pageviews, and up to 3 users can collaborate on Replo pages in the store.

With the Growth plan, stores can edit and publish unlimited pages with unlimited pageviews, and up to 20 users can collaborate on Replo pages. With this plan, Replo also offers priority customer support and early access to upcoming features.

Replo also offers an Enterprise plan for stores which need a custom experience. This includes everything in the Growth plan, plus dedicated support, custom integrations, unlimited user and organization accounts, priority on the product development roadmap, and more. If your store is interested in this plan, please reach out to support@replo.app.

What happens if I exceed the limit for my pricing plan?

Replo determines your plan based on the number of collaborators on your project. You won't be able to add more collaborators than the limit for each plan until you upgrade.

On the Free plan, you can publish 1 page at a time. You won't be able to publish more than one page until you upgrade your plan, but you can have unlimited access to build and publish 1 page at a time, forever.

What happens if I remove Replo from my Shopify Store?

If you remove Replo from your Shopify store, existing Replo pages will continue to be available unless you delete them in Shopify Admin. However, since Replo will no longer be able to control those pages, certain interactive features like hover states, Add To Cart buttons, and some other features won't work, and you won't be able to edit your pages in the Replo editor.

Note: if you're interested in cancelling your Replo plan, please reach out to our team at support@replo.app and we'd be happy to guide you though the process without uninstalling the Shopify app, so that your existing pages can continue to function.

What do I need to learn in order to use Replo?

Replo's goal is to enable deep customization of your pages without any prior web development knowledge, so you don't need to learn anything in order to use Replo. We recommend reading the other pages on this site (you can start with Creating Your First Replo Page) to get a feel for how editing pages in Replo first.

If you've used similar tools like Figma or Webflow, Replo's interface will probably feel close to home. If you're confused about how something in Replo works, we're always available to help at support@replo.app.

Does Replo leave around unused files in my Shopify Store's theme?

Replo currently requires a few theme-support files to be installed in your Shopify store's theme in order to function correctly. If you're interested in removing those files after you've installed Replo, please reach out to support@replo.app and we'd be happy to help you through the process.

What if I have a custom theme deployment process?

Replo customers have a wide range of processes for deploying updates to their Shopify themes, from just editing code manually to fully customized deployment pipelines. If you're interested in whether your custom theme deployment process will work with Replo, please reach out to support@replo.app and we can provide more information related to your specific process.

Can I hire a contractor to build my Replo page?

Yes! Replo has partnerships with contracting agencies which are available to create pages for your store. Please reach out to support@replo.app so we can put you in touch.

Can my web developers write custom interactive components for Replo pages?

Yes! Replo supports custom HTML and Liquid code which can be embedded in any Replo page. For more information, see Custom HTML and Liquid.

Does Replo work for platforms other than Shopify?

Currently, Replo only edits content on Shopify online stores. If you're interested in using Replo for a platform other than Shopify, please reach out to support@replo.app - we'd love to hear about how we can enable your process.

Does Replo work with Hydrogen?

Replo's goal is to fully support Shopify Hydrogen as a deployment platform in the near future. If you're interested in using Replo with Hydrogen, please reach out to support@replo.app - we'd love to hear about your process.

Does Replo work with Online Store 2.0?

Yes! Replo supports creating pages in Shopify stores with both Online Store 1.0 and Online Store 2.0 themes.

How can I suggest a feature for Replo?

At Replo, we value every bug report, feature request, or suggestion you make. Please reach out to support@replo.app to let us know what you'd like to see.

If you'd like to see what other Replo customers have requested, or make a feature request and subscribe so that we can stay in touch with you when the feature is implemented, you can also use Replo's Feature Request Board.

How can I get in contact with Replo support?

Replo support is available via email at support@replo.app or via the live-chat on any Replo page. See Getting Help for more information.

Previous
Publishing